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Now In: Frequently Asked Questions
Account FAQ's
Shipping FAQ's
Shopping at TheGlowPro.comis safe due to our advanced secure server which is behind one of the strongest firewalls available. Every transaction you make will be encrypted before transmitted over the internet using industry standard SSL encryption.
Your personal information gathered is kept confidential. We do not sell information gathered on this site to other companies or send unsolicited e-mails to customers.
We accept Visa, MasterCard, American Express and Discover.
We accept E-Checks, Paypal, and have Google Checkout integrated into our system for your quick checkout convenience.
Your credit card information is used solely to purchase your current order. Once the order has been processed and approved your credit card information will be erased from our database.
No. For security porpoises we do not allow any credit card information to be saved on our website.
If you prefer to buy an item some other time and do not want to look for it the next time you log in to your account, simply add it to your wish list. The next time you log in to your account, the item(s) which you added to your wish list will be there.
Your wish list will hold your items for 90 days. After 90 days your wish list will be emptied.
Your shopping cart will hold your items for 30 days. After 30 days your shopping cart will be emptied.
To create an account is very simple and straight forward. On top of our homepage you will find a Registerlink. Click on that link to open a registration page. Fill out your contact, billing and shipping information and you are all set. You can also find a Registerlink on the top of the homepage.
To change your email address you will first have to log in to your existing account. Once logged in go to "My Account", which you will find on top or the bottom of our home page. In "Your E-Mail" section type in your new email and click Update Account. That's it, you now have a new email address for your account. It is recommended that you log out and log back in with your new email address to make sure it works.
Your user name is the same as your email address. When you change your email address you also change your user name.
To change your password you will first have to log in to your existing account. Once logged in go to "My Account", which you will find on top or the bottom of our home page. In "Create a Personal Password" section type in your new password. Than, confirm your password in the "Re-Enter Your Password" and click Update Account. That's it, you now have a new password for your account. It is recommended that you log out and log back in with your new password to make sure it works.
If you forgot your password we can resend it to your email address with which you created the account. To request the password to be sent to you email address go to Loginor My Accounton the top of our homepage. Once the page loads you will find "FORGOT YOUR PASSWORD?" section. Simply type in your account's email address and click Request Password. You will receive an email within a 10 minutes with your password.
To create an account is absolutely free.
No. You do not need a credit card to create an account.
No. The next time you log in, check "Remember Password" right below the password field. Than simply click log in and you are all set. Now every time you visit the our website you will be automatically logged in.
Once in a while we offer free shipping as a promotion to some or all of our products. You will not pay anything for shipping during our promotion. To find out more about free shipping please visit our Shipping Infopage.
We use UPS as our main shipping carrier for domestic USA orders. We offer several levels of International shipping via the Unites States Postal Service for International orders. Please see the Shipping Infopage.
Whatever shipping option you choose will determine approximately when you will receive your package. For example, if you choose standard UPS Ground your package may arrive anywhere between 3-7 days, that depends on your location. If you choose UPS 2-Day your package will arrive within two days after the package has been shipped from our warehouse, that, as well, depends on your location. To find out more about shipping carriers please visit our Shipping Infopage.
Yes. You will receive an email with your tracking number as soon as the package has been scheduled for delivery. You can also find your tracking number in your account page under Order/Billing History.
Yes, your package will be insured.
Please contact us right away using our contact uspage. Claims for damage and/or shortages MUST be made within 48 hours of the delivery time.
If you received a tracking number but the package never arrived to your location than please contact usright away. Reports for lost packages must be made within 48 hours of the estimated delivery date provided to you by UPS.
Yes. At the bottom of our website you will find "Track Your Order". Simply paste your tracking number in the provided filed and click Track Now. A new page will open with your tracking information.
We will credit your account for all refused packages and packages returned to us for any other reason. Freight charges and handling fees will not be refunded.
The item(s) that you ordered are out of stock but are expected to arrive to our warehouse within a week or two. Once the stock arrives to our warehouse your item(s) will be shipped out immediately and you will receive a tracking number via email.
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